Research reports and toolkits on how ICTs can improve service delivery for the poor
By: Sharma G, Raj N & Shadrach B
Published by: Knowledge and Research Programme on Disability and Healthcare Technology (KaR), DFID , 2006
Via: Eldis
This report and toolkit focuses on how ICTs can improve the effectiveness of public service delivery to the poor and vulnerable. The report highlights the results of an action research project that took place between January 2004 and June 2005 in Croatia, India, Nigeria and Pakistan. The project outcomes have shown how appropriate processes can enable people to access the public services designed for them also provide feedback to the government such services.
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